Terms and Conditions

Terms & Conditions

Last updated: [Add Date]

Welcome to [Your Brand Name] (“we”, “our”, “us”).
By accessing or using [your website URL] (“Website”), you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.

If you do not agree with any part of these terms, please do not use our Website.

1. General

This Website is owned and operated by [Your Brand Name], India.
By placing an order, you confirm that you are at least 18 years of age or are accessing the Website under the supervision of a parent or legal guardian.
We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

2. Products & Services

We sell women’s linen apparel through our online store.
All product images are for representation purposes only. Slight variations in color, texture, or finish may occur due to lighting, screen settings, or fabric nature.
Linen is a natural fabric; minor irregularities in weave or texture are part of its character and not considered defects.

3. Pricing & Payments

All prices are listed in Indian Rupees (INR).
Prices are subject to change without prior notice.
Payments are processed through secure third-party payment gateways. We do not store your card or payment details.
Orders will be processed only after successful payment confirmation.

4. Order Acceptance & Cancellation

Order confirmation does not guarantee acceptance. We reserve the right to cancel or limit quantities at our discretion.
Orders may be cancelled by us in cases of:
- Product unavailability
- Pricing or listing errors
- Suspected fraudulent activity
Once an order is shipped, it cannot be cancelled.

5. Shipping & Delivery

Shipping timelines provided are estimates and may vary due to logistics, weather, or unforeseen circumstances.
We are not responsible for delays caused by courier partners.
Delivery is available only to serviceable locations in India.

6. Returns, Exchanges & Refunds

We accept size exchanges within [7] days of delivery, subject to product availability.
Returned products must be unused, unwashed, and in original condition with tags intact.
Products damaged due to misuse or improper handling are not eligible.
Refunds (if applicable) will be processed to the original payment method within 5–7 business days after inspection.

(Please refer to our Refund & Cancellation Policy for full details.)

7. Intellectual Property

All content on this Website including logos, designs, images, text, and graphics are the intellectual property of [Your Brand Name].
Unauthorized use, reproduction, or distribution is strictly prohibited.

8. User Conduct

You agree not to:

Use the Website for unlawful purposes
Attempt to gain unauthorized access to systems or data
Upload malicious software or harmful content
Violate any applicable laws or regulations

9. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages arising from the use of our Website or products.
Our maximum liability shall be limited to the amount paid by you for the product purchased.

10. Privacy

Your use of the Website is also governed by our Privacy Policy, which outlines how we collect and protect your personal information.

11. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of courts located in [Your City, State].

12. Contact Information

For any questions or concerns regarding these Terms & Conditions, please contact us:

[Your Brand Name]
📧 Email: [support@yourbrand.com]
📍 Address: [Business Address, City, State, India]

Return and Refund Policy

Return & Refund Policy

Last updated: [Add Date]

At [Your Brand Name], we strive to deliver premium-quality linen apparel and a smooth shopping experience. If you are not fully satisfied with your purchase, we’re here to help.

1. Eligibility for Returns & Exchanges

We accept returns or exchanges under the following conditions:

Requests must be raised within 7 days of receiving the product.
Products must be:
- Unused, unwashed, and unworn
- In original condition with all tags intact
- Returned in original packaging
Items showing signs of wear, damage, or washing are not eligible.

Due to hygiene and fabric care reasons, we reserve the right to reject returns that do not meet the above criteria.

2. Exchange Policy (Recommended Option)

We offer one-time free size exchange, subject to stock availability.
Exchange requests must be initiated within 7 days of delivery.
If the requested size is unavailable, you may choose:
- A different product of equal value, or
- A refund as per our refund policy

3. Return & Refund Policy

a) Returns

Returns are accepted only for:
- Incorrect product received
- Manufacturing defects
- Damaged products received

(Please share clear images/videos during return request for faster approval.)

b) Refunds

Once the returned product passes quality inspection, refunds will be initiated.
Refunds are processed to the original payment method within 5–7 business days.
Shipping charges (if any) are non-refundable, unless the return is due to our error.

4. Non-Returnable Items

The following items are not eligible for return or refund:

Products purchased during clearance or sale events (unless defective)
Customised or altered products
Products returned after the 7-day window

5. How to Initiate a Return or Exchange

To request a return or exchange:

Email us at [support@yourbrand.com]
Mention:
- Order ID
- Reason for return/exchange
- Clear images/videos (if applicable)

Our team will guide you through the next steps.

6. Reverse Pickup & Shipping

Reverse pickup will be arranged where serviceable.
If reverse pickup is unavailable, customers may be requested to self-ship the product.
Reverse shipping costs may be deducted from the refund, except in cases of incorrect or defective products.

7. Linen Fabric Disclaimer

Linen is a natural fabric. Minor variations in texture, weave, or color are inherent to the fabric and do not qualify as defects.

8. Cancellation Policy

Orders can be cancelled only before dispatch.
Once shipped, orders cannot be cancelled.
Refunds for cancelled orders (before dispatch) will be processed within 3–5 business days.

9. Policy Updates

We reserve the right to modify this policy at any time.
Any changes will be updated on this page with a revised “Last updated” date.

10. Contact Us

For any questions regarding returns or refunds, please contact: